Orders of $199 or more will ship for free within in the contiguous US. Some exclusions will apply. Hawaii, Alaska, Puerto Rico, APOs and P.O. Boxes do not quality for free shipping.

All packages will ship within 3 business days of ordering. (This does not include Pokémon Crate)  All preorder items will ship once all of the items in your order have arrived to us. If your order contains a live inventory item and a preorder item then the live item may be refunded as these can not be on the same invoice a separate order must be placed. 

When selectin “local pickup” for your order, it must be picked up within 1 week of the product releasing (for pre-orders) or 1 weeks from the date the pickup notification was sent. If any product is not picked up within this timeframe, the order will be refunded, minus the 10% refund/cancelation fee.

Please be aware that there can be delays with manufactures and suppliers getting products out to us, for timely shipping.

Our sealed products are sent factory sealed, in the factory wrapping (when applicable) and we are not responsible for rips or imperfections in the wrappings, or missing or damaged components inside the factory sealed item.

Sealed product is sold with the intent of the customer opening the product, as intended by the manufactures, unless noted otherwise in the listing. Please be aware that damage to outer packaging does not impact the contents of the box. 

When using mail forwarding companies for international orders, we cannot be held responsible for the contents of your package in any way, as we do not have any traceability of the package, and cannot confirm if any mishandling occurred after the package was marked as delivered, during the time in their possession, or in transit from the mail forwarding company to the customer.

Please order accordingly. Business days are Monday through Friday and do not count holidays.

Final sale items cannot be returned. Final sale items include, but are not limited to, any trading cards and products containing any trading cards. 

There will be a 10% fee on any returns or order cancelations.

We will not refund any shipping costs paid, including shipping costs paid by us, after an item has been shipped.

Returns must be sent back within 1 week of being delivered.

There will be NO REFUNDS or RETURNS on preorder product. These items are ordered from our suppliers, as orders are placed through the website.

We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and e-mails at your request.

We also work hard to protect us and our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information our shopping cart is protected by SSL encryption technology.

SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access a site secured with SSL using your browser, a symbol displays in the browser window indicating that the site is secure.

To minimize the risk of having your account being compromised, we recommend that you set up your account password using unique numbers, letters and special characters. Do not disclose passwords to others. Please notify us of any password compromises and change passwords periodically to maintain account protection.

Poke-Land Collectibles reserves the right to review and/or cancel orders containing information that cannot be verified. We always endeavor to have full stock of our items, however we may encounter small delays in supply. Also, from time to time, heavy demand, limited editions or other factors beyond the control of Poke-Land Collectibles may render the products temporarily or permanently unavailable. In such circumstances, the customer will be advised of the delay, the length of the delay, and given product alternatives or the option of a refund.

Something I want is out of stock. Can I be notified when it is available?

Yes! We can send you an email when a product is available for purchase. Any product that is out of stock will have a “Notify me when available” link on the product page. To be sure you receive your email, add “Pokelandhelp@gmail.com” to your address book.

All Pre-Order products will be shipped on or before the release date unless otherwise noted.

If your order consists of in stock items or other Pre-Order items that release on a different day, the order will NOT be shipped until ALL items are in stock.

We reserve the right to cancel any order at any time and provide a full refund to the purchaser before fulfillment of the order. This will always be our worst case scenario if all other options are unsuccessful with providing the product. 

We wait until we have actual numbers from our distributors before we publish pre-orders for sale, this almost guarantees your order will be filled on pre-orders. However, distributors can change allocation at anytime. 

If your order shows up as a Fraud Risk (EX. Mismatched billing/shipping address, lack of CVV code, mismatched IP address, etc.) we will most likely cancel your order. You may contact us if you believe the Fraud Risk is false to attempt another purchase.

If you place multiple orders for items that have a “Per Customer Limit”, the orders over the limit will be cancelled unless otherwise arranged. Purchasers who abuse this rule by creating multiple names, addresses, etc. will have all orders cancelled and will not be allowed to purchase those products.

At this time, all Pre-Order products must be paid in full at the time of purchase to ensure your reservation. 

• We only sell factory sealed product. If you receive a product that is not factory sealed, chances are this is how the product was originally manufactured.
• Where product specifications are shown, such as sell sheets, descriptions, checklists or hit rates, these should be considered as only a guide. The specifications of the product you purchase may vary.
• Sometimes, a manufacturer may include redemptions in products in lieu of autographs. Redemption expiration dates are set by the manufacturer and may no longer be accepted by the manufacturer after certain dates. Please note that when purchasing products, it is up to the purchaser to be aware of the state of any redemptions that may be encountered. For more information on redemptions and/or expiration dates, please contact the appropriate manufacturer.

When do I get billed?

If you purchase the Pokémon Crate from the 1^st through 14^th you  will be billed immediately upon check-out on our online portal and again every month on the 1^st. If you purchase on the 15^th to end of the month, you will be billed on the 1^st of the following month.

I got billed multiple times!

Chances are you did not. In the event that your card was declined by insufficient funds or a basic fraud filter such as ‘billing address mismatch,’ upon multiple transactions tries, your funds will be held by your bank in a ‘pending state.’ This is to mitigate the possibility of fraud and depending on your bank, the funds will be released back into your account in 3-5 business days.

Can I change my billing date?

The way our system is set up, you will only be charged on the 1^st. Please reach out to us at pokelandhelp@gmail.com if this doesn’t work for you.

Can I be billed annually, quarterly, or on a specific date?

With the way our system is set up, you will only be billed monthly on the 1^st of the month. Your Pokémon Crate will be shipped by the 15^th of the month.

Can I use my PayPal for my monthly crate?

PayPal does not allow for recurring payments to be taken out of your account. PayPal can only be used to purchase non-recurring one-time purchase items.

How do I cancel my account?

We purposely made cancellation a simple task to avoid being that subscription you can never get rid of. There is absolutely no contractual obligation or cancellation fee associated with our subscription service. You can cancel by logging into your account or by contacting a support representative. Once you log in, click on “My account” -> Subscriptions -> View active subscription -> Cancel. (You can click reactivate anytime.)

Please notify us your intentions of cancelling 48 hours before your next billing date.

I want to skip a month but not cancel completely.

The skip feature which can be found on your account enables a customer to ‘skip’ a billing cycle. This feature has to be used before the 1st of the month they wish to skip. Normal billing and receipt of our product will resume the following month. You can skip by logging into your account or contacting a support representative. Once you log in, click on “My account” -> Subscriptions -> View active subscription -> Suspend.

Updating my shipping and billing information.

The edit feature enables a customer to ‘edit’ billing and shipping information associated with their account. Please login to your account to make these changes.  Once you log in, click on “My account” -> Addresses -> Edit billing address -> Save

DO NOT send any financial information such as bank account numbers or credit/debt card numbers to Poke-Land support staff. We will not view or open any submissions.

For security purposes, any update to billing must be done by the customer on our secure online account portal.

How do I increase/decrease my monthly crate price?

Once you log in, click on “My account” -> “Subscriptions” -> “View active subscription” -> “Upgrade or Downgrade” -> Choose the new tier you want -> “Switch subscription” -> click on cart -> Proceed with checkout -> Check terms of agreements -> Place order